Services

Professional Doesn’t Have to Mean Impersonal.

PCA Pharmacy prides itself on providing the highest quality of friendly, professional, and personal service in the industry. Your facility will be assigned your own support team including an Account Manager, Billing Representative, Medical Records Representative, Pharmacy Consultant and Nurse Consultant.

24-Hour Service

PCA pharmacists and technicians are available 24 hours a day, 7 days a week, 365 days a year. Your facility and residents deserve all the support and service surrounding their pharmaceutical needs.

Clinical Consulting Services

PCA Pharmacy’s consulting mission is to design a program with each facility’s specific needs in mind. While focusing on the safety and well-being of each resident, we also look at the full range of pharmacy-related factors and make recommendations to help your facility achieve clinical and operational success.

Education

PCA Pharmacy’s consulting pharmacists, nurses, and account managers provide numerous educational programs and on-site in-services. They are also available to meet with families and residents to discuss anything related to the pharmacy when needed.

Medical Records

Our experienced medical records staff works closely with each facility and customizes a medical records program to meet your exact needs. Your facility will have a dedicated medical records representative committed to providing efficient and personal service. PCA Pharmacy will tailor your medication administration records (MARs), treatment administration records (TARs), and physician order sheets (POS) to meet your requirements and standards.

Quality Assurance

PCA Pharmacy’s has a team of experienced staff has reliable and effective quality assurance program that incorporates checks and balances. This ensures accuracy of each resident’s orders and provides safety for our customers and consumers.

Cost Management Programs

PCA Pharmacy is dedicated to providing all of our customers with quality service at a reasonable price. We utilize aggressive cost containment strategies to reduce costs to the resident and the facility.

Packaging

PCA Pharmacy provides both unit dose and multi-dose medication packaging systems to ensure accuracy and makes storage, administration and auditing a simple, efficient task.

FirstDose Electronic Emergency Kits

FirstDose is a robust and comprehensive electronic emergency kit made by Capsa Solutions.  The FirstDose software is a web-based program that is user-friendly for the facility staff. Based upon resident and prescribing habit needs, PCA has the capability to stock the units with the customer in mind.  Documentation and adjudication of patient medication has never been easier.

Electronic Medical Records Interface Capabilities

An eMAR (electronic medication administration record) is a medication administration software solution which improves patient safety and drastically reduces the amount of time spent on documentation. Nurses can easily document medication administrations, vital signs, and other observations, and are alerted if clinical actions need to be taken. PCA Pharmacy can interface with a wide variety of leading eMAR vendors and applications available on the market.

WebConnect Medication Calculator

Using our online WebConnect tool, not only can you get accurate medication pricing, you can search active patient medication profiles, check for drug interactions, access the daily medication cost calculator, order or refill medications, check a delivery status, and so much more!

Medication Therapy Management (MTM)

Our Clinical Pharmacists can and will provide medication therapy management to residents. A Pharmacist will perform a comprehensive medication review to look for gaps in care, non-adherence, and cost saving opportunities. We feel that this service will improve resident satisfaction with care while preventing adverse events and reducing hospital admissions or readmissions.

Pharmacogenetic Testing

With a simple swab of the cheek we can identify how patients may respond to a medication. Our Pharmacies work to offer pharmacogenetic testing to our residents. As individuals we all metabolize medications differently which is why some people respond to certain medications favorably and others do not.

Not Just Any Delivery: A Managed Delivery

PCA Pharmacy understands your absolute dependence on reliable and timely medication delivery, and the large effect delivery has on service quality. We manage this function with utmost care to assure your satisfaction.

PCA Pharmacy’s delivery system includes:

PCA Pharmacy utilizes Delivery Track, an innovative delivery software system, which enables us to provide immediate delivery verification and tracking information to your facility.

Real Cost Savings Included

PCA Pharmacy provides a comprehensive cost control strategy allowing your facility to benefit from immediate, recurring drug cost savings in addition to more efficient pharmacy procedures supporting your organization in controlling overall pharmacy costs.

PCA is very responsive and always works hard in meeting the pharmaceutical needs of our residents and staff. They are a pharmacy provider that focuses heavily on relevant analytical reporting and assisting us with being good stewards of our resources.

Nicole Fields

Health Facility Administrator / Arlington Place

PCA is very reliable. When we call them for anything they always respond. They've changed the way our company does business by making us more efficient and assisting us with medication cart and medication room inspections. It's very helpful!

Sharon Arvin

Director of Health Services / St. Elizabeth

PCA has always delivered a quality product. They are always prompt to respond to questions, concerns or special requests. When concerns arise they address the situation and make changes as necessary to better serve our needs, no matter what department is involved.

Tish Stewart

Director of Services / Park Place

PCA's Meds-to-Home program is ideal for our Rehab-to-Home patients that we work with in our therapy department. It builds added confidence to our residents, family members, and staff after discharge knowing that the therapy, pharmacy, and campus team members have worked collaboratively for a health transition back home and long-term independent success.

Melissa Hacker

Program Director / Paragon Rehabilitation

The Meds-to-Home program has assisted the facility with peace of mind that we are sending patients home with all the medications they need! PCA is reliable, professional, friendly, and always willing to resolve issues quickly.

Rhonda Mullins

Executive Director / Glen Ridge Health Campus